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Our US website and the Benefeet program will be active until 09/26/2024! Make the most of all the advantages by then.

Useful links

Order status
Submit a return

Frequently asked questions

How do you make a return?
Where is my order?
Can I exchange a product I have purchased at geox.com?
What happens if the item I have chosen is out of stock?

Topics

What exactly is the Benefeet scheme and why should I sign up? What's a Benny? What are the advantages of the Benefeet scheme? How do I join the Benefeet scheme? If I sign up for the Benefeet loyalty scheme, will I receive the newsletter as well? Do the Benefeet scheme and the vouchers expire? How can I build up my total spend (in Bennies) and where can I check my progress? What kind of vouchers are used for the scheme, how do I earn them and how can I view them? Can the vouchers and Welcome Offer be combined with other promotions? How and when can I spend the vouchers? How will the total spend (in Bennies) be calculated if I return something? What happens when items purchased using the vouchers or the Welcome Offer are returned? How does the Welcome Offer work? How does the Birthday Discount work? What happens if articles purchased using the birthday discount are returned? Who can I get in touch with about privacy issues relating to the Benefeet scheme?

How can I place an order at geox.com? Do I have to be registered to make a purchase on geox.com? What happens if the item I have chosen is out of stock? Can I modify or cancel an order? What payment methods are available? Are the payment methods secure? How can I request and download the invoice? Why has my credit-card payment not been authorised and/or declined? What happens if my order is cancelled? When will I be charged for the order? How does PayPal’s interest-free payment plan work? How does Klarna’s interest-free payment plan work?

Where is my order? What delivery methods are available and how long does delivery take? Can I ship to a country other than the country of purchase? Can I request that delivery be made to an address other than the billing address? Are there addresses you cannot send orders to? Can I change the details and/or the delivery address for my order? Can I choose the day and/or time of delivery? What happens if I am not home when the courier arrives? What happens if your order was delivered to a UPS Access Point? How long after receiving the confirmation email may I track my order?

What are the options for returns on geox.com and how long does it take? How do you make a return? Can I exchange a product I have purchased at geox.com? What refund methods are used for items returned via UPS? How long does a refund for a returned item take? Can I cancel a return process? I didn’t manage to hand the returned items over to the delivery company. Can I book a new collection slot? I have received a wrong and/or defective product, what can I do? I no longer have the box in which the ordered item arrived. What can I use for my return? Can I return items from different orders in the same box? Can I return more than one item from the same order on separate occasions? How can I get a refund if my credit/debit card is no longer valid or has expired? I’ve lost the label for sending back my returns item. Can I have a new one? What happens if I return ordered items paid for with Klarna? What should I do if Klarna sends me a payment request when I haven’t actually received the order?

Size guide

Follow our advice to find the perfect size for Geox apparel and footwear

Product guide

You can find all the information relating to the materials we use - and how to clean them - here.

Accessibility notice

Follow our advice to find the perfect size of Geox foot wear and clothing.