Frequently asked questions

What are the options for returns on geox.com and how long does it take? How do you make a return? Can I change a product I have purchased on geox.com? What refund methods are used for items returned via UPS? How long does a refund for a returned item take? Can I cancel a return process? I didn’t manage to hand the returned items over to the courier. Can I book a new collection slot? I have received a wrong and/or defective product, what can I do? I no longer have the box in which the ordered item arrived. What can I use for my return? Can I return items from different orders in the same box? Can I return more than one item from the same order on separate occasions? How can I get a refund if my credit/debit card is no longer valid or has expired? I’ve lost the label for sending back my returns item. Can I have a new one?